Job description
About Our Company:
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.
About the Role:
Attracts potential customers by answering product and service questions, suggesting information about other products and services. Opens and maintains customer accounts by recording account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. May maintain financial accounts by processing customer adjustments. May recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Must be quality focused, problem solver, documentation skills, telephone skills, able to resolve conflict and analyze information. Must be a good multi-tasker.
Job Duties/Responsibilities:
Answering customers’ questions about products, prices, availability, product uses and credit terms
Meeting all sales objectives and handling all aspects of completing a sale including paperwork
Emphasizing product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
Maintaining customer records
Preparing sales contracts for orders obtained and order processing
Selecting the correct products or assisting customers in making product selections based on their needs, product specifications and all other applicable regulations
Collaborating with colleagues to exchange information such as selling strategies and marketing information
Ability to establish and expand relationships with business owners and decision makers
Demonstrate ability to close sales and overcome customer objections
Participate in company sponsored clients events such as trainings, Customer meetings (on and off site), webinars etc.
Develop and maintain exceptional relationships with existing customers
Proactively call Customers to follow up on Quotes
Expand sales channel and customer base, and generate revenue expansion and repeat business.
Actively identify and prospect new target customers
Process sales from Customer portals
Up selling/cross selling current client base
Reactivation of dormant accounts and new business development activities
Various sales activities linked to revenue generation and marketing campaigns
Utilization and updating internal systems
Support sales efforts of outside sales team
JOB REQUIREMENTS
Skills/Knowledge
Working knowledge of sales techniques in an industrial setting.
Familiar with order entry software and processes.
Education
High School Diploma or equivalent.
Experience
1+ years of industry experience preferred.
